Build a Career with ENow Software

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Product Owner (Remote)

About the Role

This is a fully remote position. We are seeking an experienced Product Owner to help drive clarity, focus, and execution across our Microsoft 365 product portfolio, including monitoring, reporting, governance, and adoption solutions. This role sits at the intersection of customers, engineering, support, and leadership, translating real-world customer problems into clear, actionable product requirements.

This is a hands-on role for someone who enjoys working close to the product, customers, and engineering, and who thrives in an environment where ownership matters more than titles.

Key Responsibilities

Product Ownership & Execution

  • Own and maintain the product backlog across the ENow suite of products
  • Write clear, concise Epics, Features, and User Stories with strong acceptance criteria
  • Ensure backlog is prioritized, groomed, and ready to support a 60-day development horizon
  • Partner with Engineering to estimate, scope, and sequence work
  • Act as a decision-maker on scope and trade-offs during development

Customer & Market Alignment

  • Gather input from customers, support, sales, and implementation to identify pain points and opportunities
  • Translate customer challenges into practical, high-value solutions
  • Validate requirements through customer conversations, support data, and usage insights
  • Help balance enterprise customer needs with scalable product design

Collaboration & Communication

  • Serve as a bridge between Engineering, Support, Sales, and Leadership
  • Participate in sprint planning, backlog refinement, demos, and retrospectives
  • Clearly communicate what is being built, why, and when
  • Support pre-sales and demo readiness by ensuring consistent functionality and data
  • Periodically deliver product demos and technical walkthroughs to prospects and partners
  • Support Sales by explaining product capabilities, use cases, and value propositions

Product Quality & Outcomes

  • Define success criteria for features
  • Ensure features align with security, compliance, and least-privileged access principles
  • Review beta deployments to validate that delivered functionality meets expectations
  • Continuously refine features based on feedback and real-world usage

What Success Looks Like (First 6–12 Months)

  • Engineering consistently has a clear, prioritized backlog
  • Fewer requirement-driven reworks and mid-sprint changes
  • Improved alignment between customer needs and delivered features
  • More confident demos and sales conversations
  • Tangible improvements in customer outcomes (e.g. Better governance posture)

Qualifications

Required:
  • 5+ years of experience as a Product Owner, Business Analyst, or similar role
  • Experience working with Agile / Scrum teams
  • Strong ability to write clear requirements and acceptance criteria
  • Comfortable working closely with developers and technical stakeholders
  • Experience in SaaS or enterprise software environments
  • Excellent communication and prioritization skills
  • Familiarity with Microsoft 365, Entra ID (Azure AD), Exchange, Teams, SharePoint, or Power Platform
Preferred:
  • Experience with monitoring, security, governance, or analytics products
  • Understanding of enterprise IT environments and admin workflows
  • Experience in a small company or startup environment
  • Exposure to tools like Azure DevOps, Aha, Confluence, or similar

The salary range for this role is $140,000 - $150,000. ENow offers a competitive total rewards package which includes base salary and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. In addition to the salary range listed, this role offers a meaningful, performance-based variable component. A significant portion of total compensation (up to 25%) is tied to measurable outcomes.

  • High-impact position with direct influence on product direction and customer outcomes
  • Opportunity to help shape the future of M365 monitoring and governance
  • Close collaboration with leadership and engineering
  • Flexible environment where ownership and initiative matter
  • A team that values clarity, accountability, and practical execution

Apply To this Job

Please complete as many fields as possible. Fields labeled with an * are required.



Resume*

Tell me about your experience working with Microsoft technologies such as Microsoft 365, Azure, Entra ID, Teams, or SharePoint.

If a customer asked for a new report showing Microsoft Teams usage trends, how would you turn that request into something developers can build?

What tools have you used to create mockups or UI concepts before development begins?

How comfortable are you working directly with customers to gather feedback or validate product ideas?

Have you ever demonstrated a product to customers or prospects? How did you prepare?

How do you prioritize when Sales, Support, and Engineering all want different things?

Tell me about a time engineers challenged a requirement you wrote. What happened?

In a small company, Product Owners often take on responsibilities outside traditional product management. How do you feel about wearing multiple hats?

If you joined our team, what would your focus be during your first 90 days?

Are you able to travel 20% of the time?

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